EzyOnline Shop delivers frozen goods and grocery items across Singapore.
1. Delivery Areas
✔ Islandwide delivery within Singapore
✘ No delivery to restricted zones (military camps, airports, etc.)
2. Delivery Fees
Example structure (customize as needed):
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$5.00 flat fee (standard delivery)
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Free delivery for orders above $80
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Express delivery (if available & upon request): $10–$15
- Customer book and pay self arranged delivery transport.
3. Delivery Schedule
Deliveries typically occur:
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Monday to Saturday
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Within 1–3 days after payment confirmation
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Pre-arranged delivery time slots (optional)
Delivery may be delayed due to:
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Weather
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Stock availability
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Peak seasons
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Recipient not available
4. Failed Deliveries
A redelivery fee may apply if:
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No one is available to receive the items
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Incorrect address was provided
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Recipient cannot be contacted
Frozen items cannot be returned or refunded after failed delivery.
5. Handling of Frozen Goods
Products are transported in chilled/frozen conditions.
However:
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Slight thawing may occur
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Customer must store items in freezer immediately upon receipt
6. Acceptance of Delivery
Please check:
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Item condition
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Item quantity
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Packaging damage
Any issue must be reported within 12 hours with photo proof.